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Support & Warranty

1. Introduction​

Welcome to the Waveshare Documentation Center. Here you will find comprehensive guides for our wide range of hardware products, including Raspberry Pi, AI, Displays, IoT, and Robotics series. This documentation focuses on technical specifications, functional setup, and application scenarios to help you develop, integrate, and debug efficiently.

We are committed to continuously improving our resources to lower technical barriers and make your development process simpler and more effective.

2. Technical Support​

To ensure the most efficient support experience, please provide your Order Number and Place of Purchase (e.g., Official Website, Amazon, AliExpress) when contacting us. This helps us verify your order quickly and ensures you receive full warranty coverage.

2.1 Support Channels​

2.2 Scope of Technical Support​

We are happy to assist with:

  • Inquiries regarding the availability of product software and hardware resources.
  • Issues encountered while using product manuals, guides, or standard software.
  • Assistance with system downloading, flashing, and updating processes.
  • Assistance with re-acquiring lost product materials or accessing the latest updates.
  • Product fault diagnosis and after-sales repair services.

2.3 Limitations of Support​

Our support covers the hardware product and official materials. It does not include general coding education, as standard tutorials are provided in the documentation.

Due to the complexity of embedded systems, we cannot guarantee support for custom development. The following areas are considered out of scope (though we may provide suggestions where possible):

  • Explanation or modification of source code.
  • Custom PCB design or hardware modifications.
  • Porting operating systems or compiling custom kernels.
  • Issues arising from third-party software or user-customized hardware.
  • On-site technical services.

3. Warranty & Returns​

For our complete warranty terms and return policies, please visit our official page: https://www.waveshare.com/warranty_returns